Privacy Policy

This Privacy Policy explains how Sg Casino may collect, use, store and disclose information when you visit our website, create an account, use our services or contact support. It also explains your privacy choices and the steps available to you if you want to access, correct or delete your personal information.

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Information we handle

Sg Casino may handle information that identifies you, relates to your account or is connected with your use of the website. The information collected depends on how you interact with the site and which services you use. We aim to collect information that is reasonably needed to operate the service, meet our obligations and provide a safe and reliable experience.

Quick links

Account and contact information

When you register or communicate with us, we may handle details such as your name, date of birth, residential details, country, username, password, telephone details and email address. We may also receive information contained in messages, support requests, complaints, feedback and other communications. Account information helps us create and administer your account, provide customer support, communicate with you and maintain accurate records.

Verification and identity information

To help confirm identity, eligibility and account ownership, we may request identity or address documents and other information used for verification. This can include information shown on identification documents, images or copies of documents, details supplied during checks and records of the verification process. Verification information may be used to help prevent fraud, misuse, duplicate accounts, impersonation and other unlawful or unauthorised activity.

Payment and transaction information

We may handle records relating to deposits, withdrawals, wagers, account balances, payment methods, transaction dates, amounts and transaction status. Payment details may be processed through payment providers or other financial service providers. We do not need to retain every payment credential in the same form in which it is provided, but transaction records and information needed to process or verify payments may be retained.

Technical, device and usage information

When you use the website, we may receive technical information such as your IP address, browser type, operating system, device identifiers, language settings, approximate location, pages viewed, links selected, access times and information about how you navigate the site. We may also record error reports, security events and other activity needed to keep the website operating and to investigate suspected misuse.

Information from other sources

In some circumstances, information may be received from service providers, payment providers, verification services, fraud prevention services or publicly available sources. We may combine this information with information held in your account where this is reasonably necessary for account administration, verification, security, support or compliance purposes.

How we use information

Personal information is used for purposes connected with providing and managing Sg Casino services. We do not use information for purposes that are unrelated to the way you use the website unless we have a lawful reason to do so or explain the purpose to you. Depending on the circumstances, information may be used to:

Create, operate, maintain and secure your account.
Process account activity, payments, withdrawals and other requested transactions.
Verify your identity, age, account ownership and other details supplied to us.
Carry out anti-fraud, anti-money-laundering, security and responsible service checks.
Detect, prevent and investigate suspicious, unauthorised, abusive or unlawful activity.
Provide customer support, respond to questions and manage complaints or disputes.
Send service messages about your account, transactions, security, changes to the website and other essential matters.
Improve the performance, design, content and functionality of the website.
Understand general usage trends, troubleshoot technical issues and test new features.
Meet legal, regulatory, tax, accounting, court or law-enforcement requirements that apply to the service.
Protect the rights, property, safety and security of Sg Casino, players and other people.

Marketing communications

Where permitted and where you have provided the required permission, we may use your contact details to send information about promotions, products, services or other marketing communications. You can withdraw consent to marketing at any time by using an available unsubscribe option or contacting us using the privacy contact details below. Withdrawing marketing consent does not normally stop essential communications required to operate or secure your account.

Disclosure to service providers

Sg Casino may disclose relevant information to organisations that help operate the website and provide services on our behalf. These organisations may support payment processing, identity verification, fraud prevention, technology, hosting, communications, customer support, security, analytics, professional advice or record management. Access is intended to be limited to information reasonably needed for the relevant service.

Information may also be disclosed where necessary to respond to a valid legal request, protect the safety of a person, investigate suspected fraud or misuse, enforce applicable terms, resolve a dispute or protect the operation of the service. If business operations, assets or services change, information may be transferred as part of that change, subject to applicable privacy requirements.

Cookies, security and retention

Cookies and similar technologies

The website may use cookies and similar technologies to remember settings, maintain sessions, support account functions, improve security, understand website usage and help us provide relevant content. Some cookies are necessary for the website to function, while others help with performance, analytics or preferences. Information collected through these technologies may be connected with your device, browser or account activity.

You can manage or restrict cookies through your browser settings. Depending on your browser and the choices you make, disabling or deleting cookies may affect sign-in, account functions, preferences or parts of the website. Browser settings generally allow you to view stored cookies, remove existing cookies and control whether new cookies are accepted.

Security of information

Sg Casino takes reasonable steps to protect personal information from loss, misuse, interference, unauthorised access, modification or disclosure. These steps may include access controls, authentication processes, monitoring, secure systems, staff procedures and technical safeguards. Information is only made available to people or organisations that have a business need or lawful reason to access it.

No website, online account or method of transmission can be guaranteed to be completely secure. You should use a strong, unique password, keep your login details confidential, use suitable security controls on your device and contact support promptly if you believe your account or information has been accessed without permission. We may ask questions or request documents to confirm your identity before making changes or releasing information.

Storage and retention

Personal information may be stored in systems operated by Sg Casino or by service providers supporting the website. Depending on the service used, information may be handled in Australia or another location. Where information is handled by a provider, we expect appropriate safeguards and privacy protections to apply, subject to the requirements relevant to that arrangement.

We retain information for as long as it is reasonably needed for the purpose for which it was collected, to administer an account, resolve issues, protect the service, maintain business records or meet legal and compliance obligations. Some records must be kept for a period required by law even after an account is closed. When information is no longer required, it may be securely deleted, destroyed, anonymised or de-identified, subject to technical and legal requirements.

Your privacy rights and contacting us

Subject to applicable requirements and reasonable exceptions, you may ask to access personal information we hold about you, request correction of information that is inaccurate or incomplete, request deletion of your information, or withdraw consent to marketing communications. You may also ask questions about how your information is handled or raise a privacy concern.

How to exercise your rights

To make a privacy request, email support@sg-casino.best. Please describe the request clearly and provide enough information for us to identify the relevant account and understand what you need. We may need to verify your identity before responding, particularly where a request involves account information, identity documents, payment records or deletion.

Access: ask for a copy of personal information associated with your account, subject to applicable exceptions.
Correction: tell us which information is incorrect, out of date or incomplete and provide the preferred correction where possible.
Deletion: ask us to remove personal information that is no longer needed or that you are otherwise entitled to have deleted.
Marketing consent: withdraw permission for promotional communications by contacting support@sg-casino.best or using an unsubscribe option where one is provided.

A deletion request may not remove every record immediately. We may need to retain information required for legal, security, fraud prevention, dispute resolution, accounting or other legitimate purposes. In some cases, information may be retained in restricted archives or transformed so that it is no longer reasonably connected with you. We will explain any material limitation where appropriate.

We aim to respond to valid privacy requests within a reasonable time. The time and method of response may depend on the nature of the request, the information involved, the need to verify identity and any applicable obligations. If we cannot fulfil a request in full, we will generally explain the reason and identify any available options.

Changes to this policy

This Privacy Policy may be updated when our services, information practices or obligations change. The current version will be made available on the website and will apply from its stated publication or update date. We encourage you to review this page from time to time. If a change is important, we may provide additional notice through the website or by using contact details associated with your account.

By continuing to use the website after an updated Privacy Policy is made available, you acknowledge that you have had an opportunity to review the updated information. If you do not agree with a material change, you may contact support or choose to stop using the relevant services, subject to any outstanding account, transaction or legal requirements.