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Terms & Conditions
These terms and conditions explain the rules for using Sg Casino. Please read them carefully before creating an account, depositing funds or participating in any game or promotion.
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1. About these terms
These terms and conditions apply to your use of the Sg Casino website, account services, games, promotions and any other related features made available through the platform. By accessing the website or using an account, you confirm that you have read, understood and accepted these terms. If you do not agree with any part of them, you must not use the website or its services.
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Additional rules may apply to particular games, payment methods, promotions or features. Those rules will be displayed where relevant and form part of these terms. If a specific rule conflicts with a general rule, the specific rule will apply to the relevant game, service or promotion.
Sg Casino may update these terms when reasonably necessary, including to reflect changes to the website, services, technology or applicable law. The updated version will be made available on the website. Your continued use of the platform after an update means that you accept the revised terms. You should check this page regularly so that you remain aware of the current rules.
Your responsibility
You are responsible for reading these terms and any information displayed before using a service. You are also responsible for ensuring that your use of Sg Casino is lawful in the place where you are located. Access may not be available in every jurisdiction, and you must not use the platform if online gambling is prohibited or restricted for you.
- You must use the website only for lawful personal entertainment.
- You must provide accurate information when requested.
- You must follow the rules displayed for each game, payment method and promotion.
- You must keep your account details and login information secure.
- You must not allow another person to use your account.
2. Eligibility and account requirements
You may open and use an Sg Casino account only if you meet the minimum legal gambling age that applies to you and are legally permitted to use online gambling services. For players in Australia, this means complying with the applicable Australian laws and any requirements that apply in the state or territory where you are located. We may ask you to confirm your age, identity, location or eligibility before allowing access to some or all services.
Only one account may be opened for each person unless Sg Casino expressly agrees otherwise. An account must be registered in your own name and must not be created on behalf of another person. You must not use false, misleading or outdated information. If your personal details change, you should update them through the available account tools or request assistance through an available support channel.
Sg Casino may carry out verification and security checks at any stage. You may be asked to provide documents or information that reasonably confirms your identity, age, address, payment ownership or source of funds. Information supplied for verification must be genuine, current and complete. Failure to complete a reasonable check may result in restricted access, a delayed transaction or account closure, subject to applicable law.
Account security
You are responsible for keeping your username, password and other account credentials confidential. Tell Sg Casino promptly if you believe your account has been accessed without permission, your credentials have been lost, or unusual activity appears on the account. You must not attempt to bypass security controls, access another person's account or interfere with the operation of the website.
Sg Casino may suspend, restrict or close an account where there is a reasonable concern about fraud, money laundering, unlawful activity, underage access, duplicate accounts, misuse of a promotion, a breach of these terms or a requirement under applicable law. Where permitted, you may be informed of the reason and any available review process.
3. Deposits, withdrawals and game transactions
Funds may be added to an account only through payment methods made available on the website. You must use a payment method that belongs to you or that you are authorised to use. Payments may be subject to checks by Sg Casino, the payment provider or other parties involved in processing the transaction. A transaction may be declined, reversed or held where verification, security or legal requirements apply.
Before making a deposit, check the amount, currency, payment method and any information displayed on the transaction screen. You should not deposit money that you cannot afford to lose. Your bank, card provider or payment service may apply its own fees, limits, processing rules or currency conversion charges. Sg Casino does not control charges imposed by an external provider.
Withdrawal requests may be subject to account verification, payment checks, applicable game rules and any requirements displayed at the time of the request. Funds will normally be returned using an approved method and, where appropriate, to the original payment source. Sg Casino may request further information before processing a withdrawal to help protect the account and comply with legal obligations.
You should review all transaction details before confirming them. Once a transaction has been submitted, it may not be possible to cancel or amend it. If you believe a transaction is incorrect or unauthorised, notify Sg Casino through an available support channel as soon as possible and provide enough information for the matter to be investigated.
Games and results
Games must be played according to the rules displayed for the relevant game. Game results are determined by the technology and processes used for that game. If a technical fault, communication problem, system error or other event affects a game or transaction, Sg Casino may take reasonable steps to correct the issue, including voiding an affected transaction where permitted by law.
- Do not use automated software, bots, scripts or tools designed to gain an unfair advantage.
- Do not exploit a fault, error or vulnerability in a game or account feature.
- Do not collude with other users or attempt to manipulate a game.
- Keep records of deposits, withdrawals and play if you need them for your own budgeting.
- Check the applicable game rules before placing a bet or confirming a game transaction.
4. Promotions, responsible gambling and acceptable use
Promotions, bonuses and other offers may be subject to separate promotional terms. These terms may describe eligibility, qualifying activity, expiry, wagering or playthrough requirements, withdrawal conditions and other restrictions. You should read the full conditions before accepting or using an offer. If you do not meet the stated requirements, the offer may not be available or associated funds may not be withdrawable.
Sg Casino may withdraw, change or end a promotion in accordance with its stated terms and applicable law. An offer may be limited to one person, household, device, payment method or account. Creating additional accounts, providing inaccurate information or using a promotion in a way that is inconsistent with its purpose may result in the offer being cancelled and may lead to account restrictions.
Responsible gambling
Gambling should be treated as entertainment, not as a way to earn income or solve financial problems. Set a budget before you play and stop when that budget has been reached. Never chase losses, gamble with borrowed money or play when you are upset, tired or under the influence of alcohol or other substances.
Account tools or support options may be available to help you manage your play. These can include deposit controls, activity information, time reminders, breaks or self-exclusion options, depending on the services available. If gambling is no longer enjoyable or feels difficult to control, stop playing and seek assistance from an appropriate gambling support service in Australia.
Prohibited activities
- Using the platform while under the legal gambling age.
- Using the platform from a location where the service is unlawful.
- Using another person's account or payment method without authority.
- Engaging in fraud, money laundering, chargeback abuse or other unlawful conduct.
- Uploading harmful code or attempting to disrupt the website.
- Copying, scraping, reverse engineering or misusing website content or technology.
- Publishing content that is abusive, threatening, discriminatory or unlawful.
5. Website content, privacy and general legal terms
The website, software, text, graphics, logos, game materials and other content are provided for your personal use. Unless you have written permission or the law allows it, you must not copy, reproduce, modify, distribute, sell or commercially exploit any part of the platform. Sg Casino and its licensors retain their rights in the relevant content and technology.
The website may include links to third-party websites, payment services or other resources. Those services are controlled by their own providers and may have separate terms and privacy policies. Sg Casino is not responsible for third-party content, availability, security or policies. You should review the relevant information before using an external service.
Personal information is handled in accordance with the Sg Casino Privacy Policy and applicable privacy law. By using the platform, you acknowledge that information may need to be collected and used for account administration, identity checks, payment processing, security, fraud prevention, customer support, legal compliance and responsible gambling measures. The Privacy Policy explains applicable rights and choices.
The website and its services may occasionally be unavailable because of maintenance, technical faults, internet problems, third-party services or events outside reasonable control. Sg Casino will take reasonable steps to maintain the platform, but continuous or error-free availability cannot be guaranteed. You are responsible for using a suitable device, connection and security software.
To the extent permitted by law, Sg Casino is not responsible for loss caused by your failure to follow these terms, misuse of the platform, inaccurate information, unauthorised access resulting from your actions, or problems caused by your device or an external provider. Nothing in these terms excludes or limits a right, guarantee or remedy that cannot lawfully be excluded or limited.
Questions and complaints
If you have a question, transaction concern, account issue or complaint, use the support or contact method made available on the Sg Casino website. Provide a clear description of the matter and any relevant account or transaction information, while avoiding the unnecessary transmission of sensitive documents through an unsecured channel. Complaints will be reviewed in accordance with the applicable process and legal requirements.
These terms are intended to operate with the laws that apply to the Sg Casino service and to your use of it. If any provision is found to be invalid or unenforceable, the remaining provisions will continue to apply to the extent permitted by law. The current version of these terms is the version published on this page.
