Responsible Gaming

Sg Casino is committed to promoting a safer and more informed approach to online gambling. Gambling should be treated as entertainment, not as a way to make money, manage financial difficulties or solve personal problems. Before you play, understand the risks, set boundaries that suit your circumstances and only spend what you can comfortably afford to lose.

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Gamble for entertainment

Gambling can be enjoyable when it remains an occasional leisure activity within a planned budget. It is not a reliable source of income and outcomes are based on chance. No strategy can guarantee a win, and previous results do not determine what will happen next. A win does not mean that another win is due, while a loss cannot be recovered simply by continuing to play.

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Before opening a game or placing a bet, decide how much time and money you are comfortable using. Consider your normal household expenses, financial commitments and other forms of entertainment. Your gambling budget should come from money that is available after essential costs have been met. Never use rent, mortgage payments, bills, savings intended for important needs or borrowed money for gambling.

Practical habits for safer play

Set a spending limit before you begin and stop when that limit is reached.
Set a time limit and take regular breaks away from the website or app.
Keep a record of deposits, bets and withdrawals so you understand your activity.
Do not chase losses by increasing your stake or playing for longer than planned.
Avoid gambling when you are upset, stressed, tired, under the influence of alcohol or affected by medication.
Keep gambling separate from essential household spending and financial commitments.
Treat any winnings as part of the gambling activity rather than as guaranteed income.
Do not gamble to celebrate, escape problems or change your mood.
Avoid viewing gambling as a way to become wealthy or solve financial pressure.
Only use accounts and payment methods that belong to you, and never allow another person to gamble through your account.

Taking a break can help you stay in control. If you notice that gambling is becoming a regular part of your day, affecting your mood or taking attention away from family, work or other interests, pause your play and consider speaking with someone you trust. Planning breaks before you start can make it easier to keep gambling within the boundaries you have chosen.

Remember that gambling outcomes are uncertain. A game cannot be made more likely to pay out because you have been playing for a long time, and a period of losses does not mean that a win is guaranteed. Make decisions based on your budget and wellbeing, not on the belief that a particular result is overdue.

Use available control tools

Responsible gambling tools are designed to help you make decisions before gambling becomes difficult to manage. Depending on the account features available to you, these tools may include deposit limits, spending limits, session reminders, time limits, temporary breaks or account closure. Read the information provided with each tool carefully, as a setting may apply to a particular activity or account period.

Set boundaries before playing

A limit is most effective when it is selected calmly and before you start gambling. Choose an amount and timeframe that fit your personal budget rather than an amount based on recent wins or losses. Once a limit has been reached, do not try to work around it by opening another account, using another payment method or asking someone else to place bets for you.

Decide the maximum amount you can afford to lose without affecting your essential expenses.
Choose a suitable daily, weekly or other available limit in your account settings.
Set a playing-time boundary and decide when you will step away.
Check your activity regularly rather than relying on memory.
Reduce or stop your gambling if the activity no longer feels enjoyable or controlled.
Ask customer support about the responsible gambling options available on your account if you cannot find a setting.

Taking a break or closing an account

If you want to stop gambling for a period, use any available break or self-exclusion process and follow the instructions carefully. Self-exclusion is intended for people who want to prevent themselves from accessing gambling services for a selected period or until they choose to return, where a return is permitted. Do not ask for an account to be reopened or create a new account while a restriction is active.

If you are finding it difficult to stop, closing your account may be an important first step. You can also remove saved payment details, block gambling websites or applications on your devices and ask your bank or financial provider whether gambling transaction controls are available. These actions can work together with professional support, but they should not be treated as a substitute for help when gambling is causing harm.

If another person asks you to place bets for them, use your account or help them avoid a restriction, do not agree. Accounts should be used only by the registered account holder. Keeping account access personal helps protect you and supports the effectiveness of safer gambling measures.

Recognise when gambling may be a problem

Problem gambling can affect anyone, regardless of age, income, background or previous experience. It may develop gradually, and a person may not recognise the impact until gambling has affected finances, relationships, work, study or wellbeing. You do not need to wait for a serious crisis before seeking support. Early help can make it easier to regain control.

Warning signs to consider

Thinking about gambling frequently or feeling restless when you cannot gamble.
Spending more time or money gambling than you originally planned.
Trying to win back money that has already been lost.
Increasing bet amounts to achieve the same excitement or to recover losses.
Hiding, minimising or giving inaccurate information about gambling activity.
Borrowing money, selling possessions or using credit to continue gambling.
Missing work, study, appointments, sleep or family activities because of gambling.
Feeling anxious, guilty, irritable or low after gambling.
Arguing with family members or friends about gambling or money.
Using gambling to cope with stress, loneliness, sadness or other difficult feelings.
Neglecting bills, savings, personal care or other responsibilities.
Making repeated promises to stop or cut back but being unable to do so.

If any of these signs sound familiar, stop and review your activity. Consider activating a break, limit or account restriction and talk openly with a trusted person. A qualified counsellor, doctor, psychologist or financial counsellor can help you understand what is happening and identify practical next steps. Support is confidential in many settings, and asking for assistance is a responsible decision rather than a failure.

Support for family and friends

Gambling harm can affect people close to the person who gambles. If someone else’s gambling is causing financial, emotional or relationship problems, set clear boundaries around money and avoid covering up losses or repeatedly providing funds. You can seek advice for yourself even if the person gambling does not want help. An Australian gambling support service, health professional or financial counsellor can explain available options and help you plan a safe conversation.

When discussing gambling with someone, choose a calm time and focus on specific changes you have noticed rather than blame. Encourage them to consider limits, a break or professional support. Protect your own finances, personal information and emotional wellbeing, and seek advice if you feel pressured to provide money or manage gambling-related problems.

Safety, eligibility and getting assistance

Online gambling should only be accessed by people who meet the applicable legal age and eligibility requirements. Sg Casino does not support underage gambling. Parents and carers should take reasonable steps to prevent children from accessing gambling accounts, websites, devices and payment methods.

Protect your account

Keep your username, password and verification information private.
Use a strong password that is not used for other services.
Do not let another person access or use your account.
Log out on shared or public devices.
Keep your computer, phone, browser and security software updated.
Contact customer support through the channels shown on the website if you suspect unauthorised access.
Provide accurate information when completing account, identity or responsible gambling checks.

Sg Casino may provide information about responsible gambling settings, account restrictions and safer-play options through the website or customer support channels. Availability and operation can depend on the service, account status and applicable requirements. If you cannot find the option you need, ask customer support for general guidance. Do not continue gambling while waiting for assistance if you are concerned about losing control.

Where to find support

If gambling is affecting your finances, relationships, work, study or mental health, contact an Australian gambling support service or a qualified health professional. You can also speak with a financial counsellor about debts, budgeting and protecting essential funds. Support services may be able to help with practical planning, emotional support, account restrictions and conversations with family members.

If you feel unsafe, are in immediate danger or are thinking about harming yourself, contact emergency services or seek urgent help through an appropriate health service. Gambling concerns can sometimes be connected with stress, anxiety, depression or other issues, so professional health support may be useful alongside gambling-specific assistance.

You are not required to manage gambling concerns alone. A trusted friend or family member can help you activate account restrictions, review your budget and find professional support. The earlier you take action, the more options you may have. Responsible gambling means knowing your limits, respecting them and asking for help whenever gambling stops being safe or enjoyable.